

You MUST be
18 YEARS OLD to visit this site.
Some of the products available on this
website contain nicotine. Only proceed
if you are over 18 years of age.
You MUST be
18 YEARS OLD to visit this site.
Some of the products available on this
website contain nicotine. Only proceed
if you are over 18 years of age.
Customer service is a top priority at Oz Global. You may return defective items within 30 days of received by date as indicated by your tracking information. Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website.
Items damaged by miss-use or improper care are not covered by our policy! If you received items that you do not know how to use, please feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
Please note that return shipping is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, return shipping is non-refundable; unless you received wrong item(s). Should you receive the wrong item(s) or an item is DOA, a return label will be provided. Please return the merchandise within 30 days from the shipped date to our Returns address after contacting us.
Upon receipt of your return, our Returns Department will inspect and test your merchandise. If found defective, we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. If during testing of your merchandise, it is determined that it is fully functional, we reserve the right to return the merchandise or issue a store credit.
Returns must include all items that come with your item, this goes for starter kits and items that come as sets. If still available please include the packaging that your item came in.
All returns are subject to case by case exceptions. Please contact us if you are having a problem with your items and we will do our best to help you.
For International package: